Radio 2CH Pty Ltd operates a commercial radio station and websites throughout Australia.
We are committed to the protection of your PI and meeting the standards set out in the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
1. Collection of Information
1.1 What kinds of Personal Information we collect and hold
We may collect various types of PI including but not limited to your name, address, email, phone number, age, payment details, gender, interests or other information relevant to promotions and activities that 2CH runs and to your engagement with 2CH.
1.2 Why we collect Personal Information
Generally we collect your PI to provide you with products and services and to administer our relationship with you. We also collect PI for research and for marketing purposes and to provide you with information about events, products and services (both our own and those of other companies) that may be of interest to you, to improve the services we provide, to run various competitions and to provide you with payment receipts.
1.3 How we collect Personal Information
We primarily collect PI directly from you when you interact with us, for example when:
(a) you submit an entry into a competition or trade promotion;
(b) you participate in listener loyalty programs;
(c) you subscribe to a member database or email newsletter;
(d) you send us an email or make a post on any of our websites (including social media assets and platforms);
(e) you purchase products from us by credit card or otherwise;
(f) you stream our products from a website, or via a mobile App;
(g) you call us; or
(h) you attend an event or activity that we organise, sponsor, or are otherwise affiliated with.
If you do not want us to use your personal information for direct marketing purposes, please contact our Privacy Officer by sending an email to Cherie Romaro, Radio 2CH Pty Ltd.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.
1.4 Apps on mobile devices
Any questions, comments or complaints regarding our handling of your PI for these purposes us must be directed to us and not to Apple or other brand of mobile device.
1.5 Trade promotions (contests, promotions, competitions, sweepstakes, lotteries, and raffles)
If we conduct trade promotions (which include activities such as contests, promotions, competitions, sweepstakes, lotteries and raffles), we may collect PI for administrative purposes, and possibly to fulfil the prize for the trade promotion. We may also store the PI that you provide to us for the trade promotion on our customer information database for use for promotional, marketing and product development purposes in relation to any of our products or services, including direct marketing via any medium (including SMS and email).
On some occasions we may conduct a trade promotion that has its own specific privacy terms. In this case, notice of those terms will be provided at the time that PI is sought and those terms will apply to the PI collected as part of that trade promotion.
If we conduct a trade promotion on a social media platform (such as Facebook) we generally do not require you to share PI with us (although you may choose to do so).
We acknowledge that where we conduct a trade promotion on a social media platform:
(a) The trade promotion is not administered by the social media platform unless we expressly state that it is.
(b) Any PI provided by the User in connection with the trade promotion or activity, is provided to us and not to the social media platform.
(c) Any questions, comments or complaints regarding the trade promotion, or collection of PI in connection with the trade promotion, must be directed to us, not to the social media platform.
(d) Radio 2CH Pty Ltd does not hold the responsibility for technical failures on any of the Facebook’s pages or groups including 1170 2CH's Official Facebook page, 1170 2CH’s employees’ official and private accounts/pages or listeners’ Facebook accounts/pages that may or may not contribute to technical problems with cumulating competition entries or with picking the qualifiers or the winner.
(e) With regards to our competitions shared on Facebook that include specific time frames in their mechanics (whether such time frames are revealed to the public or not), we are not responsible for any technical faults or differences shown on different brands of smart phones, computers or other technical devices
(f) We do not take responsibility for accounts being suspended, blocked, banned or frozen by Facebook during the duration of the competitions. Users are fully responsible for checking the limits of comments/likes/shares as well as using other Facebook mechanics that can affect them in accordance to Facebook’s spamming policies.
(g) The time of closing the competition will be decided prior to the competition going live and witnessed by another member of staff.
(h) The winner is picked randomly and the decision is final.
2. Use and disclosure
By submitting your PI to us you consent to us using your PI in the following ways and for the following purposes:
(a) to provide you with our products or services;
(b) to administer our relationship with you;
(c) to administer online and App based services and products;
(d) to facilitate the administration of, and your participation in, a trade promotion or other activity;
Making a complaint
When contacting us please provide us as much detail as possible in relation to your complaint.
We will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
How to contact us
If you have any questions or complaints in relation to privacy, please contact our Privacy Officer by sending an email to firstname.lastname@example.org. This email address should not be used for general inquiries.
If you have a general inquiry relating to any of our station web sites or our radio station, please contact us by sending an email to Cherie Romaro, General Manager.